This time the abnormal alarm was not from Tao Jin, but from Tian Shuangshuang.

"Brother A Nian, something big happened!" Tian Shuangshuang called the police and Tao Jin was the same routine. First express the seriousness of the problem, attract enough attention from people, and then talk about specific things.

This trick works very well and always makes Qi Nian pay close attention.

It seems that the Chinese language of this pair of classmates is indeed not taught by physical education teachers, and it is a typical "total-score-to-total" composition routine.

"What big thing happened?" Qi Nian asked.

"The temperature control of the seafood we shipped out was not up to standard, and all the products were returned."

The difference between cold chain products and room temperature products is that there is no return at all.

For room temperature products, as long as the packaging is intact or the packaging is damaged but the product is intact, most of them can be returned. When the merchant receives the return, he can package the product again and continue to sell it to others.

If a cold chain product is returned, it means that the shelf life is likely to pass. If the temperature control fails, it directly means that the product is completely damaged by the irreparable nature.

The responsible party shall bear the relevant losses.

"How could such a thing happen? We are looking for a professional cold chain company."

Tian Shuangshuang said: "The problem lies in the cold chain transportation link."

The business of seafood products mainly includes three main links: the acquisition of seafood, the logistics of seafood, and the sales of seafood.

The acquisition of seafood is relatively familiar to people from Cundao, and the problem is not very big.

The sales of seafood and the logistics of seafood are connected by Qi Nian. Sales are professional consumers, and logistics are professional cold chain companies, so there is no problem. Logically speaking, after all these three links are controlled, the main links of seafood business will be controlled.

However, the problem lies in the cold chain company that Qi Nian considers the most professional.

Because Qi Nian proposed the word "test form".

Qi Nian did not mention the trial order for seafood acquisition, nor did he mention the trial order for seafood sales. Only for logistics, that is, the cold chain, Qi Nian mentioned that this is a "test order".

The reason for this is that the small amount makes the cold chain logistics cost relatively high. Therefore, Qi Nian uses the trial form to win a larger discount for himself.

However, it is this word that has led to a different understanding of its meaning by cold chain companies.

Because it was a trial order, the cold chain company and Qi Nian discussed and arranged logistics on weekends with a small order quantity.

Since Qi Nian provides a small number of orders, there is no need to conduct formal scheduling. Therefore, the cold chain company added one shift to the normal schedule.

Although it is an additional shift, it is the only shift for a customer. According to the normal process, it should be the timetable for transfers with other shifts. However, the person in charge of transfers thought that this was the additional amount issued by a certain customer, so according to the principle of first-in, first-out (FIFO), other shifts were ranked first.

This arrangement caused Qi Nian's seafood to be stopped in the cold chain company's transfer warehouse for a whole day, and the transfer time exceeded 36 hours, far exceeding the time limit indicators required by the temperature control.

When this batch of products was sent to the customer, the customer had already had the problem of product temperature control and canceled all orders in this batch at one time.

Due to customer returns, not only does Qi Nian have to bear the losses of all the products in this batch, but also affects Qi Nian's image in the minds of this new customer.

Because for customers, agreeing to Qi Nian as a supplier is actually a trial order. As a result, there were problems that should not have occurred in the first order. The customer was very angry about this.

Qi Nian had to come to the door to apologize in person. He said that there was something wrong with the connection with the cold chain company and asked the other party to forgive him. The final result of the negotiation was that the newly issued batch of goods was sold at half price, which was calculated as compensation for Miyato.

The person in charge of the Cold Chain Company's surname is particularly sorry for this matter.

The consultations conducted many times before were carried out based on business terms. The technical aspects were guaranteed to Qi Nian. But now there are no problems with business, but there are problems with technology.

This incident has a very important impact on a professional cold chain logistics company.

Mr. Zheng heard that Qi Nian compensated the customer at half price and also required compensation to Qi Nian accordingly. However, Qi Nian did not ask for it.

Qi Nian said to Mr. Zheng: "Mr. Zheng, the reason why I say it is a 'test order' is that I must also consider the problem of running-in in this process. Since it is running-in, there must be a certain failure rate. The compensation we give to customers is what we should do. We want to maintain a long-term cooperative relationship with you, so you don't need to take responsibility for this. Just ensure that similar problems will not occur in the future."

"Don't worry about this. Mr. Qi, although you are a courier and I am a courier, I have heard of you. You started doing couriers from Cundao, then went to the county town, opened a convenience store, and conducted training. Now you are making seafood. Although you are small, I can tell your character from this small thing. All your things can be accomplished, which has something to do with your character."

"You've been awarded." Qi Nian said, "I just want to do something. Making money is a secondary issue. As long as you get things done, there are more opportunities to make money."

“That’s true.”

"There are many ways to make money in this world. This one doesn't work, there are other ways. But if things are not done well, everything will be useless."

"You are browsing around the bush for criticizing us for not getting things done, right?"

Qi Nian was stunned and said with a smile: "How could this happen? I'm just talking about an objective phenomenon. Mr. Zheng, you are also a person who wants to do things, and so are me. We are all the people, so there is no need to worry about the problems that have already arisen. Let's do things well together."

Although Qi Nian really wanted the cold chain company to compensate tens of thousands of yuan, Qi Nian knew that doing business is about relationships and being a human being. He finally found a cold chain company in the market willing to accept small batches of orders like them. If even this relationship is destroyed, then seafood may be the moon in the water and flowers in the mirror.

This is not easy at all, so you must seize every opportunity you can seize.

And these opportunities are far from measurable by these tens of thousands of dollars.

Mr. Zheng from the cold chain company wanted to invite Qi Nian to dinner, but Qi Nian did not refuse this time. Whether it is a customer who invites you to dinner or a customer who invites you to dinner, it is a way to maintain relationships and can enhance business transactions.

Moreover, Qi Nian also hopes to interact more with cold chain companies so that he can better understand the operation of the cold chain company. So when he was having a meal, Qi Nian also brought Tian Shuangshuang with him. After all, Tian Shuangshuang will take on the business line of seafood in the future.

Although Qi Nian has considered Tao Siya, who has not many job tasks in terms of candidates, he believes that Tian Shuangshuang has experience in online e-commerce and is the actual operator of offline convenience stores. In the future, cold chain business must be done by combining online and offline. Tian Shuangshuang is better at grasping C-end customers than Tao Siya.

In addition, making seafood is the only business that combines the two major platforms of e-commerce and express delivery, and involves many aspects. It is also more reassuring to give it to Tian Shuangshuang more seriously.
Chapter completed!