Chapter 241: Hot Search for Cancellation of Orders
"You have so many requirements for a broken platform. You have a platform as big as eBay, and the parent company is Lighthouse National University. They don't have such cumbersome rules as you."
"Brother Zhang, there's nothing I can do about it. This is the rule set by the big boss." Yuan Rongyi said with a bitter smile.
"Forget it, I won't build this crappy platform of yours, I don't believe it. If we don't put it on your platform, our stuff won't be sold... beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep"
Yuan Rongyi shook his head helplessly, but looking back, if there is really no problem, are you still afraid of us doing random inspections?
As soon as Yuan Rongyi hung up the phone, someone from Yili called.
"Hello, Manager Chen, I was in a meeting just now, so I couldn't answer your call."
"We have been cooperating with you, Qilin, for a month. Why did you suddenly take our products off the shelves and cut off our completed orders?"
"The thing is like this, Manager Chen, the big boss issued an order today. For food safety issues, all infant and child products must undergo random inspections before they can be put on the shelves."
"Well, we can understand this problem, what should we do next?"
"You ask the dealers in the Shenzhen market to send samples to Qilin. As long as there are no problems in the random inspection, we will put them on the shelves immediately. Regarding the order cancellation, we will issue an announcement to clarify."
"Then send me your address and I'll have someone send it to you."
After Yuan Rongyi hung up the phone on Yili, the merchants who had removed the products from the shelves started calling one after another. Some were understanding and willing to cooperate, while others were unwilling to cooperate. They felt that random inspections were a waste of time. I will not play on your platform on eBay.
For Yuan Rongyi, it doesn't matter since there is no KPI assessment anyway.
The big bosses above are not worried about me, a part-time worker is worried about the ball.
...
After Yuan Rongyi had a headache, he had a headache at customer service.
The phone number in the customer service department kept ringing, all of them calls from customers whose orders had been cancelled.
Fortunately, after Sun Tongyu left Luo Wensheng's side, he came to the customer service department to explain the removal of orders, otherwise the customer service department would not know how to answer the customer.
"Hello, madam, this is Qilin Taobao. How can I help you?"
"The milk powder I ordered on your platform was cancelled. I asked the merchant and the merchant asked me to contact you."
"Madam, the situation is like this. The company's senior management has just issued an order. For the sake of food safety, we have temporarily removed infant products from the shelves and canceled orders. All products will be put back on the shelves after our company passes the random inspection. For you who have been canceled
We deeply regret the order, and we will issue you a ten-yuan voucher for this."
"Your company's regulations are good. I support your approach, but don't forget to send me the voucher."
"Madam, please rest assured that the voucher will be issued to your account before three o'clock in the afternoon."
"That's it, that's it... beep beep beep"
Wu Hailian breathed a sigh of relief after putting down the phone. The customer who called was a good person. The customer she received before scolded her for five minutes about this matter.
Wu Hailian had clearly told the other party that this was for the safety of his child, but the other party said that you don’t need to worry about safety, and that it is my own business to spoil the child.
Wu Hailian was also very helpless towards this kind of customer. The other party was obviously looking for cheap, because the price sold on Kirin Taobao was much cheaper than in offline stores. In the end, the call between the two parties ended in abuse.
...
Kirin Taobao Conference Room...
Lao Ma picked up the tea cup in his hand and blew it gently before taking a sip.
Lao Ma put down his tea cup and said: "The data shows that customers don't really buy into their method of suppressing first and then increasing. eBay doesn't need to pay attention to them."
Although eBay has issued a lot of shopping coupons, the transaction volume has only increased by 20%, and the transaction volume of Kirin Taobao has not declined. Lao Ma is no longer interested in them.
In Jax's words: Humph, there's no one who can fight.
"I understand, Mr. Ma." Sun Tongyu looked at the data on the screen and nodded.
"As for the order cancellation, we will make an announcement later." After finishing speaking, Lao Ma picked up the teacup and left the conference room.
...
eBay headquarters...
Zheng Guixi was also staring at the data in the background in the office. This shopping festival was related to his future. If the shopping festival did not take place, his career would be over.
"Mr. Zheng, I just received good news." Ying Yanwen opened the door and said happily.
"What's the good news?" Zheng Guixi asked.
"Kirin Taobao is crazy about what kind of food safety system they want to implement. Infant products must be randomly inspected before they can be put on the shelves. I think we can take advantage of this opportunity to increase the promotion of infant products and seize the opportunity."
Their customers." Ying Yanwen said excitedly.
"Okay, this is indeed a good opportunity. Let the technical department handle it and put the infant products on the home page." Zheng Guixi slapped the table and applauded.
"Okay, Mr. Zheng, I'll go right away." Ying Yanwen replied happily.
...
A topic called "Have you been canceled?" has become a hot search topic on Qilin Facebook. Although this topic did not reach the top of the list, it has also attracted the attention of many netizens.
"I just went up and took a look, and my order was canceled by Kirin Taobao."
"The order for the ten cans of Sulu milk powder I ordered yesterday has also been cancelled. I just went to eBay to place a new order."
“Who knows why Kirin Taobao canceled orders?”
"I just hung up the phone with the customer service of Kirin Taobao. The customer service said that this is a new regulation issued by the company. For the sake of food safety, all infant and child products have been removed from the shelves. These products must pass random inspections before they can be re-listed on Kirin Taobao."
"I think Kirin Taobao is unnecessary. If these products are not up to standard, can the higher-ups allow them to be put on the market for sale?"
“I also think Kirin Taobao is like a dog trying to meddle in other people’s business.”
"I think this is a good thing. What if, I mean what if, what if there is really a problem? One more random inspection is not a big deal. I can feel more at ease buying products that have gone through double testing."
"My children only eat imported milk powder. There should be no problem with imported milk powder. Kirin Taobao still cut the order for me. I went online to buy it. A box of milk powder is almost a hundred yuan more expensive."
"Kirin Taobao is also thinking about us and allows us to buy with more confidence."
"Forget it, forget it, let's place an order on eBay. It's very convenient to place an order on eBay now. When Kirin Taobao resumes, we can place an order on Kirin Taobao."
Chapter completed!