ipqa office.

Hu Xiaohu just drank her breasts at the urging of the little girl. Deng Jianlong walked in with a frown look and said, "The management staff above the team leader will go to the small office for a meeting in half an hour."

In the conference room, Deng Jianlong sat in the middle, with four engineers and five team leaders sitting on both sides. Hu Xiaohu and Xiao Xiaoming each sat in the first place in two rows.

Everyone saw their supervisor's serious look, and they all calmed down, picked up their pen, spread out their notebooks, and prepared to receive the lecture.

Deng Jianlong sighed and frowned.

The company's transformer products have suffered from poor voltage withstand voltage in the production line of a power supply customer. Due to the large number of defects, they were judged to be a batch quality problem.

Since the poor withstand voltage of the transformer is a quality defect related to life safety, the customer decided to replace the transformer with all the power supplies.

For 5,000 power supplies, all of which are replaced, it will cost 10,000 working hours. According to the agreement signed by both parties, the reworking wage is 25 yuan/hour, which means compensation of RMB 250,000 is required.

250,000 yuan, at this time, in Nansheng Town, the price is nearly two houses!

If there is a quality accident with high compensation, the company will definitely hold it accountable, and the main responsible person may even be fired.

Therefore, Deng Jianlong was very nervous. He held a review meeting first and asked for punishment in advance to express his attitude.

Deng Jianlong printed two copies of the information for everyone to circulate, one for Xiao Xiaoming and the other for Hu Xiaohu.

There are emails related to customer complaints and emails requiring accountability within the company.

Xiao Xiaoming took a casual look and threw it to the next engineer.

The product that is problematic is an inductor.

Guanda mainly produces high-frequency transformers, but inverters, inductors, filters, and all belong to magnetic parts, and usually these types will be produced by transformer factories.

The batches of products with abnormal quality were produced in early August.

He is responsible for the inverter, and he will only be hired at the end of August, so it has nothing to do with him anyway.

However, Hu Xiaohu looked very carefully.

The reason for poor voltage withstand voltage is that the workshop operates illegally during production, resulting in damage to the insulation performance, which in turn leads to poor voltage withstand voltage.

As the supervisor of production workshop quality, the IPQA department has to bear important responsibility for not supervising or preventing such illegal operations.

"I am fined 200 yuan myself, the corresponding qe engineer is fined 100 yuan myself, the ipqc team leader is fined 50 yuan myself, and the ipqc inspector is fined 50 yuan myself."

This is Deng Jianlong's decision. If you do something wrong, you will be punished and show your attitude to the company.

"The inspector did not supervise in place, it is our business?" Xiao Xiaoming immediately opposed it fiercely.

In the conference room, there was a sudden silence.

Hu Xiaohu read all the information and already knew about this case.

Looking at the arrogant Xiao Xiaoming, he felt extremely disgusted and said coldly: "Xiao Gong, respecting his superiors, civilized terms, this is the most basic issue of educating people."

"you……"

Although Xiao Xiaoming was furious and wanted to call Hu Xiaohu "what is it", he finally held it back and silently lowered his head.

Hu Xiaohu's attitude looks like he is not easy to mess with. He is also a celebrity in front of Mr. Yang. Try not to mess with him if he can.

At this moment, the speakers in the office rang.

"Please go to the No. 1 conference room."

…………

Interior of the conference room.

All responsible persons and relevant personnel for this major quality accident were all here.

The audience was silent, and they looked at Yang Lu sitting in the middle of the conference table with a solemn expression.

Yang Lu's handsome face was full of anger.

The compensation of 250,000 is not a small amount.

Most importantly, this will become a major event in the industry, seriously affecting Guanda Electronics' quality image and may also have an impact on orders.

The responsible department for this matter involves three major departments: R&D, production and quality.

Therefore, under the leadership of Li Yahu, the supervisors at all levels and above made a review one by one and requested punishment.

Hu Xiaohu shook his head secretly.

Whenever a quality accident occurs, usually temporary remedial measures, analysis of the cause of the accident, and subsequent improvement measures for the cause of the accident are three core issues to be discussed.

The first issue to be discussed is temporary remedial measures.

Just reviewing and self-punishment is not enough.

Sure enough, Yang Lu couldn't hold back her breath, "Director Li, how to hold this quality accident accountable, what is the specific cause, how to improve it in the future, you will lead the review separately and report to me separately. What I am eager to know now is the remedial measures for this quality accident."

"We found the customer's production department, and they promised to help us reduce the rework hours by half, so that the losses can be reduced by half." Xiao Yiguang replied hurriedly.

When Xiao Yiguang said this, his face was obviously lustful.

It is also a great achievement to help the company reduce losses by half.

However, Hu Xiaohu knew that there was something hidden in it.

This adapter (power adapter) has a maximum of 1 hour of rework.

However, when the relevant departments of the customer's factory reported the supplier's working hours loss in email, they reported twice the amount, taking the opportunity to blackmail the supplier.

This time, the so-called "reduction" of half of the working hours will require at least 20,000 yuan in benefits, or even more.

Therefore, for some people within some major customers, sometimes they want you to have some big and small problems with them, because this is a business.

"You only know this trick?" Yang Lu looked sarcastic.

Xiao Yiguang lowered his head and said nothing.

He knew that although Yang Lu was unhappy, she would agree in the end.

Yang Lu did not have many ways to deal with this routine, and a feeling of helplessness surged in her heart.

She looked at the others, "Do you have any comments?"

Everyone was silent.

Hu Xiaohu raised his hand.

Yang Lu originally had a face covering Han Shuang. When she saw Hu Xiaohu raising her hand, a warm smile appeared on her face, "Ahu, do you have any suggestions? Let's stand up and say."

Hu Xiaohu stood up slowly.

Everyone's eyes were focused on him.

"It is undoubtedly our responsibility to produce bad products. However, I have always wondered why our products, after two 100% withstand voltage tests, have leaked so many bad products? Until I saw the customer's complaint email, I found the answer."

"The customer's technical drawings require the test withstand voltage to be ac      600v. We have increased the test conditions to 800v, ​​and the delivery will be made after the strict test is passed. That is to say, according to the customer's drawings, our products are qualified."

"However, judging from the emails complained to the customer, the voltage input in the customer's production workshop is 1500 volts, so the products we tested are bad products in the customer's production process."

"This is a guest's drawing mistake. If the guest clearly stipulates on their technical drawings that it is necessary to test 1500 volts, we can completely intercept the unqualified products at home and not flow into the customer."

"Also, I suggest asking the guests that we need to confirm the rework hours on site. They cannot say as much as the working hours as they say."

The audience calmed down again, everyone looked at each other, and then they flipped through the information in their hands to find the information Hu Xiaohu said.

R&D Director Liao Yukun took the lead in showing an excited expression, "I saw it! The original email from the customer's feedback on the quality accident was 1500v    ac. No wonder, we received the customer's latest eco (engineering change order), requiring the test conditions to be changed from 600v    ac to 1500v    ac."

Manufacturing director Li Yahu and quality manager Xiao Yiguang's face suddenly turned into pig's liver.

Hu Xiaohu secretly observed the expressions of the two, and had a sense of intuition in his heart.

These two people probably deliberately ignored this key point.

The others were led by them and focused all on the loss of customer complaints, and no one noticed this detail.

Because, perhaps, this is a business.

The benefits to customers are always in-person cash transactions.

So, only they know whether they were given 20,000, 30,000, or 10,000.

The only way to contact the guests is to get a single line.

Yang Lu was furious, her face turned red with anger, "Xiao Yiguang, are you blind?"

"Sorry, Mr. Yang, I didn't notice this detail. I will review and accept the punishment." Xiao Yiguang lowered his head and showed a look of shame.

This is probably the saying he had thought of a long time ago and a good way to leave.

Yang Lu did not look at him again and looked at Li Yahu, "Director Li, report to me the full results of this matter before getting off work.

Then he said to the sales director Cai Jiaming: "Director Cai, please send an email to the customer's top manager of the mainland factory, Assistant Tang, to report the cause of this quality accident. Tell the customer that the main responsibility is not on us. Then help me make an appointment with Assistant Tang, I, Ahu, and you."

After saying that, he closed the notebook in his hand and left angrily.

This time, the quality manager Xiao Yiguang changed his affable and good leader appearance, looked at Hu Xiaohu with resentment, and walked out with a gloomy face.

After all, cutting off people's wealth is like killing parents.

Then, the manufacturing director Li Yahu looked at Hu Xiaohu meaningfully and walked out.
Chapter completed!