But he still has to think about the next step of development. Now is no longer the era when he was just a few tricks. He is developing, and other competitors are naturally not willing to lag behind, so he can only continue to innovate.

One morning, Lin Hai locked himself in the office, and no one knew what he was busy with.

Lin Hai didn't come out until noon. He stretched out with satisfaction and went to the cafeteria for dinner. He is now the boss of the entire company, but he still has no airs, including going to the cafeteria like others. In this way, he can also observe everyone's overall condition.

As soon as Lin Hai sat down, Li Qiang came over with the food: "Mr. Lin, can I sit here? I want to tell you something."

"This time, but it is prohibited to discuss work during the meal time in the future." Lin Hai said with a smile.

He knew that everyone was busy these days, and Li Qiang was really busy and responsible, so he discussed work with him as much as possible. However, he didn't want his people to work so hard all the time.

Li Qiang also sat down with a smile and said while having a meal: "Mr. Lin, that's right. I've met a customer these two days. I'm very interested in our security services and really want to cooperate. But he is a very cautious person. Even after seeing so much publicity from us and visiting the company repeatedly, he still doesn't trust it."

"So, he proposed to try it for a while, one to two months, and then he would sign a long-term contract with us if he felt it was appropriate."

"But our company has no such precedent and no regulations on this. If you don't do this, I'm worried about customer loss. Moreover, this customer is very picky and has high requirements. If you reject him, I don't know if it will have a negative impact on our company's image."

Lin Hai said: "I understand your mood very much. First of all, I appreciate the mentality that you are all trying to keep customers regardless of your own efforts."

"But you also said that we have no precedent, so have you ever thought about it, why is there no such regulation?"

"First of all, it's very troublesome to do this. You have also seen that every order and every customer requires the cooperation of our various departments, especially our security is targeted, including the formulation of the entire security measures and the content of the contract. If this precedent is set, then customers will ask this in the future. Think about how much workload will be added to everyone?"

"This is nothing. We are in the service industry. No matter how troublesome it is for the safety of our customers, you have considered a situation that has not been considered. If he faces a security crisis in a short period of time, we need our security. But if the crisis is resolved after this time, we feel that security is meaningless and find reasons to return it if we are not satisfied with our service. What impact will this have on our reputation and how much loss will it be for us?"

"During this period, there may be other customers who really need it for a long time. Our security resources have been released. Such customers are lost, and this is the real loss."

"I don't know if you have ever heard of such examples. Some people don't have much money, but they like face and luxury goods. Especially in some important occasions, they buy expensive clothes, shoes and bags, and then find reasons to return them after wearing them. They even deliberately create some problems but say that the quality of the goods is not good, and they don't spend a penny to satisfy their vanity, but the merchants have to bear a lot of losses as a result."

"So, many big brands will not return or exchange unless they have a very serious problem after they are sold. Because maintaining the brand's image is a very important matter, but it is very simple to destroy it. Such things are hard to guard against."

"I have confidence in our security and I am sure they can meet the actual security needs of any customer, but if someone wants to take advantage of the loophole, it will be very unfavorable for us."

Li Qiang nodded thoughtfully: "I understand."

"And don't forget that what I said we should do is the top security, which is equivalent to a luxury brand in this industry. We should establish our image. We should not beg our customers, but we should choose us in the trust of us. What we need to do is to use our security to give back to our trust. This is not bargaining like buying vegetables in the vegetable market." Lin Hai said.

"Just like our original customer Mr. Li, if I had pleased and flattered the order from the beginning, even if the negotiation was completed, do you think she would value our company and think we are really awesome? Do you think we are such a small company, and we have no business, so we can't wait to complete the transaction? We have this strength, why do we make customers feel that we are humble?"

Li Qiang nodded: "Mr. Lin, I understand. I just thought about the deal and didn't consider such a deep level."
Chapter completed!