"..." Silence, the scene of the venue that was still happy, suddenly became silent. All executives looked at Tucker with doubtful eyes. Obviously, he was asking Tucker. What was going on.

"Mr. Tucker, do I want to ask, is this person talking about the real situation? Does this order really span 1,000 kilometers?" Because the high -level high -level could not help but ask.

"This ..." Tucker wanted to directly deny it, but he did not deny the confidence, because he did not know where the other party's order was issued.

In fact, Tucker has never considered this problem at all. After all, no matter how smart people are, some people will send the order to 1,000 kilometers away.

To the news media, this is simply the behavior of the lunatic.

Tucker has never considered it, and naturally he will not investigate, so Tucker said carefully, "Because things come from suddenly, the company's task is very urgent, so the relevant personnel have not regarded these things about these things.

Investigation! "

"I immediately ordered our people to investigate this matter now, and I must take out the results of the investigation in the shortest time!" Between the three words and two words, the responsibility of this matter was pushed to other staff members.

"I don't think this is necessary. Since Oriental Amazon dares to say so at the press conference, these ten or nine are the facts, otherwise, once others expose the lie, the Oriental Amazon will be completely destroyed!" A senior executive sighed and said with a sigh of breath.

At the same time, there are also senior executives who support Tuck and said, "There is no need to be so pessimistic and disappointed in everyone's emotions. Even if the other party is talking about facts, the other party's words also acknowledge that the delay of 26 hours of delivery and consumers are in the 26 -hour delivery and consumers are in the consumer.

Scolding on the phone is also a fact. This thing itself is not a lie, but also a blow to the reputation of the Eastern Amazon. "

"So I think this incident is also successful, but it is not as successful as everyone expects. And this incident is just a trivial matter. The real big head is the second event. We can continue to be optimistic!" The high -level words said very much

Easy, what is just as successful as expected.

But everyone else here knows that this scandal is basically completely lost.

Playing an order across 1,000 kilometers, it is also expected to give it a quasi -point delivery. This is an impossible thing at all. After knowing the truth, the people who eat melon will definitely stand on the side of the outlet.

As for scolding on the phone, anyone who brought the person in charge of the outlets, I am afraid that the scolding meal is all light. According to the martial arts of the country, this is to directly use the machine gun to make a offense.

At this time at the press conference, a reporter questioned, "Excuse me, if it is an order to place an order at 1,000 kilometers, why not ship the goods through the local Wal -Mart outlets nearby? Instead, you need to transport orders for thousands of miles?"

"I will answer this question!" Liu Qiangdong took the microphone and then said, "Because this is the rule of our company, because there are too many outlets, in order not to have management confusion. Therefore

Contact, even collaboration is not advocated. If your own affairs are solved by yourself, otherwise, if you transfer the bills everywhere, the company's management of outlets will fall into a state of chaos! "

"So the person in charge of the Columbia city cannot directly contact the person in charge of the outlets in Columbus, and even if it is connected, it will not be able to use the internal network of the company.

Like to trouble others, everything is hidden in his heart, and the personality he wants to complete with his own strength, so he decided to carry everything from himself and drive 1,000 kilometers to send orders. "

"Here I apologize to the company to all users, and all employees of the company, especially at the grassroots level. It is the company’s consideration. In order to pursue the simplification of management, it has caused this accident.

It caused a psychological and spiritual blow to some employees. I apologized to these employees on behalf of the company's senior management here, sorry! "Liu Qiangdong's voice fell, and he bowed to the camera the first to apologize, and then all the senior officials around the surrounding companies also apologized.

And a warm applause sounded in an instant, but these applause did not come from the reporter, but from the surrounding business employees. After all, Liu Qiangdong's apology was the employees of some of them who were often ignored by the company.

Then, then

And Liu Qiangdong immediately said, "The company finally decided to punish the incident this time, because the person in charge of the outlets of Columbia could not suppress the emotions.

Punishment of salary! "

"In addition, the company also decided to praise and reward this incident, because the person in charge of the outlets of Columbia, when the order is 1,000 kilometers apart, it is impossible to send it normally.

The spirit of service is more worthy of the company's praise. "

"So the company decided to reward its half -year salary and give the honorary title of" Oriental Amazon Super Employee "!" Liu Qiangdong's words fell, and the reporters of the audience were suddenly stupid.

At the end of the relationship, the wrong one made a mistake. Although the employees who abused the customer deducted the salary for one month, they also received the salary of half a year.

Honor.

Although this honorary title seems to be nothing in normal times, considering the current situation, this is undoubtedly indicating that the company will stand firm on the side of its employees.

Is this still a press conference to calm the public opinion storm?

Isn't this a symbolic killing chicken and dealing with the monkey? Why can't even the chickens be reluctant to kill? Is this still apologizing?

The reporters were stupid, but the applause of all the employees at the scene became extremely fierce. These employees were really excited. They had never encountered such a matter of understanding, firmly defending their employees' companies, East

Amazon is really great.

"Yes!" After the applause gradually dissipated, Liu Qiangdong immediately said, "Our company must record the whole process in the process of implementing work, and in some cases that even have to video throughout the process, so this time the user communicates with the person in charge of our outlets.

Four calls, we all have detailed recording records. "

"Among them, the three links are the communication call on the day of ordering, and one is that after the order is delivered, it lasted more than an hour of call on the way back to the city. In order to make the truth of the incident, I will now play a few of them on the spot.

. ""

"Considering the time relationship, the complete recording will not be released here. After the press conference is over, the relevant recording will be published on the official website of the Oriental Amazon. It lasts for a week.

The reasons are all non -edited full recording! "

After speaking, there was an environment of the environment that was obviously recording on the scene. At first, a man said that the order was wrong. He hoped that the other party would cancel the order and then re -place the order.

Then, then

However, this request was rejected by the other party soon, and then the other party began to greet the head of the outlets.

The two -stage recording is similar. The person in charge of the outlets requested that the other party canceled the order, and then desperately explained why the order cannot be delivered. But the other party is a strong request to send orders, and then greet parents and relatives by the way.

These three recording are actually complete recording, because the time is not long, and the average recording is only about three minutes.

It is actually the fourth paragraph that was intercepted, that is, the recording that lasted an hour, and the interception should be the hottest part of the recording process.

The person in charge of the person in charge of the other side without dead ends, the person in charge of the person, and the person in charge at first be patient, and then could not stand it. He began to yell in the recording, and then greets the other party.

Human fighting power is obviously not as good as this user. The whole situation is suppressed by the other party.

In fact, when I heard these recordings, the situation was basically completely clear. All reporters at the scene knew that the incident had completed the reversal. As soon as the news was announced, the one would be crazy when it was scolded immediately.

Users, then the people who eat melon will sympathize with the poor person in charge of the pity.

How ruthless people who eat melon to scold the person in charge before, how sympathy will it be of the person in charge, and the customer who scolds in turn is even more ruthless. This is a wonderful compensation.

"So what about the second incident? Is it also a thousand miles to place an order, causing the product to deteriorate?" A reporter from Goldman Sachs quickly interrupted and asked.

"No, this is a very normal order. The entire distribution process is only less than two hours. It is well known that cat food is a processed product.

The deadline. So in fact, I know if I think about it with my head. It is almost zero that the possibility of causing cat food during the delivery process is almost zero! "

"That is the cat food itself is a fake and shoddy product!" The reporter said without hesitation, "Is Chairman Liu who wants to say that there is a problem with the goods provided by Wal -Mart?"

"No, we sent special staff to the last family to visit afterwards. At the same time, we also retrieved a small piece of cat food samples.

There is no toxic component in cat food produced by manufacturers! "

"In fact, after obtaining the consent of the complainant, we invited a professional animal doctor to conduct a detailed death survey of the cat, and found that it was not because of the use of inferior or deterioration cat food, and then because of food poisoning because of food poisoning

Dead! "Liu Qiangdong said lightly.

"What is the reason for your death, you can't tell me, this cat is suicide!" Some reporter said with a sarcasm.
Chapter completed!